Services & Policies

Services & Policies

30-day Low Price Guarantee:

If within 30 days you find the exact same item advertised at another full-service local retailer, we will refund the difference to you! If Blacker's happens to place the item you purchased on sale within 30 days of your purchase, we will gladly honor our own sale price. Our 30-Day Low-Price Guarantee excludes private invitation sales, going-out-of-business sales, manufactures' specials, clearance, damaged and "as-is" items.

Satisfaction Guarantee:

If for any reason you are not satisfied with your purchase from Blacker's within 14 DAYS, we will gladly assist you with an exchange or you may return it for a store credit. (Mattresses and Special Orders are excluded, see below) In order to receive store credit for your exchange or return, merchandise must be in like-new condition, free of stains and odors. A 15% restocking fee will be assessed on all products that are returned in an opened or non-factory sealed box. A pickup charge will be assessed for exchanged or returned goods.

Non-refundable/Exchangeable Items:

Included but not limited to: Special Orders; Ready-to-Assemble Furniture that has been opened; "As-is" or "Floor Sample" clearance merchandise; Pillows, Adjustable Bed Bases; Delivery Charges; Labor and Installation Charges; Fabric and Leather Treatment, and Extended Service Warranties.

Special Orders:

A special order is any item not currently in stock which is ordered on behalf of the customer. Blacker's is unable to guarantee an arrival date and is not responsible for delays caused by suppliers or other unforeseen situations that may occur. You will be promptly notified when your merchandise arrives.

Mattress Comfort Guarantee:

If, after 30 days from the date of delivery you are unhappy with your mattress purchase, you will have an additional 30 days to elect a one-time courtesy exchange for another model of equal or greater value. Restrictions: 1) No in-store credit will be issued. 2) Mattress must be in like-new condition, free of stains, odor or other non-warranty problems. 3) Mattress purchase price must be $699 or more. 4) If delivery is needed, a delivery charge is applicable. 5) Mattress protector must be purchased with mattress. Exclusions to this policy apply to Tempurpedic and Serta iComfort mattress purchases, see store for details.

No-Lemon Policy:

If during the first year of ownership you have incurred three separate repairs on your Appliance product for legitimate product defects, Blacker's will verify the service records with the manufacturer's authorized service technician and then replace the defective product.

Delivery:

All orders must be paid in full or financed 24 hours prior to your scheduled delivery date. Review your order to ensure we have the correct address, item(s), telephone number(s), etc. We strongly encourage our customers to: 1) Have your walkways and driveways clear. 2) Have the room ready to receive your new merchandise. 3) Be personally available to inspect your merchandise with our delivery staff. 4) Measure doorways and hallways to make sure your new merchandise will fit. Damage not noted at time of delivery will be considered as having occurred after delivery. Please contact customer service for changes to your address or phone number(s).

Will Call/Pick-Up:

We require up to 24 hours to properly prepare your merchandise for pick up. We are pleased to assist you in loading your merchandise. However, it is the customer's responsibility to ensure that your goods are properly loaded and secured. For your protection and ours, please carefully inspect the merchandise you are picking up. We are not responsible for any product damage after leaving the premises. We do ask for a form of picture identification when you pick up your merchandise.

Convenient Credit:

Blacker's is pleased to offer credit payment terms through national credit companies. All credit terms require approval by the credit company and are subject to that company's policies. The consumer is required to make minimum monthly payments.

Warranties/Service Policy:

All warranties apply to the original purchaser and to merchandise that has been properly maintained and received normal use. With the exclusion of "as-is" merchandise, we warrant all furniture to be free from manufacturing defects for a period of one year from the original delivery date. During this period we will, at our option, repair or replace furniture containing any manufacturing defect. Blacker's will adhere to the manufacturers' warranties which extend beyond the one year period. Blacker's reserves the right to inspect the furniture in your home and the right to decide the appropriate remedy. Appliance: All appliances are covered only by the manufacturers' warranties. The purchase of an extended service policy or fabric protection plan will extend your warranty beyond the manufacturers' warranty. Mattress: All mattress manufacturers' warranties require the following: 1) The mattress set to be placed on a frame with a cross-center support. 2) The mattress law tag must be intact. 3) The mattress must be free from any stain and in sanitary condition. Comfort impressions up to 1 1/2" are considered normal and do not constitute a manufacturer's defect."