Policies

Our sincerest thank-you for choosing Blacker’s to furnish your home. While our unyielding eye and demand for quality keeps service inqiuries at an industry low, occasionally issues do arise.

Please peruse our policies, and if your question is not answered, feel free to send us a note via email, or call us in Idaho Falls at
(208) 523-1902 or in Blackfoot
at (208) 785-2030.

30-day Low Price Guarantee
Even after your purchase, if the price goes down in 30 days we'll refund the difference. <hover for details>
- 30-day Low Price Guarantee
  If within 30 days you find the exact same item advertised at another full-service local retailer, we will refund the difference to you! If Blacker’s happens to place the item you purchased on sale within 30 days of your purchase, we will gladly honor our own sale price. Our 30-Day Low-Price Guarantee excludes private invitation sales, going-out-of-business sales, clearance, damaged and "as-is" items.
Satisfaction Guarantee
We want to be sure you LOVE your new home furnishings.
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- Satisfaction Guarantee
  If for any reason you are not satisfied with your purchase from Blacker’s within 14 DAYS, we will gladly assist you with an exchange or you may return it for a store credit. (Mattresses and Special Orders are excluded, see below) In order to receive store credit for your exchange or return, merchandise must be in like-new condition. A 15% restocking fee will be assessed on all Home Theater products that are returned in an opened or non-factory sealed box. A pickup charge will be assessed for exchanged or returned goods.
Non-refundable/Exchangeable Items
Some items simply cannot come back. Blacker’s does everything we can to make customers aware. <hover for details>
- Non-refundable/Exchangeable Items
  Included but not limited to: Ready-to-Assemble Furniture that has been opened; "As-is" or "Floor Sample" clearance merchandise; Delivery; Labor and Installation Charges; Fabric and Leather Treatment, and Extended Service Warranties; Home Theater products returned without proper remote and instructions.
Special Orders
A special order requires a non-refundable deposit and is any item not currently in stock. <hover for details>
- Special Orders
  A special order is any item not currently in stock which is ordered on behalf of the customer. A 20% NON-REFUNDABLE deposit is required to place such an order. Blacker’s is unable to guarantee an arrival date and is not responsible for delays caused by suppliers or other unforeseen situations that may occur. You will be promptly notified when your merchandise arrives.
Mattress Comfort Guarantee
It takes 30 days to acclimate to a new mattress. Sleep on it and then call us in the morning. <hover for details>
- Mattress Comfort Guarantee
  If within 30 days from the date of delivery you are unhappy with your mattress purchase, you may elect a one time courtesy exchange for another model of equal or greater value. Restrictions: 1) No cash back or credit will be issued. 2) Mattress must be in like new condition, free of stains, odor or other non-warranty problems. 3) Mattress purchase price must be $599 or more. 4) If delivery is needed, a delivery charge is applicable. Exclusions to this policy apply to Tempurpedic mattress purchases, see store for details.
No-Lemon Policy
3 repairs in under 1 year? That thing must be a lemon!
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- No-Lemon Policy
  If during the first year of ownership you have incurred three repairs on your Appliance product for legitimate product defects, Blacker’s will verify the service records with the manufacturer’s authorized service technician and then replace the defective product.
Delivery
Blacker’s does have a delivery fee unless you’re a member of the Rewards Club. We will give you advance routing notice because someone will have to be home. <hover for details>
- Delivery
  All orders must be paid in full or financed 24 hours prior to your scheduled delivery date. Review your order to ensure we have the correct address, item(s), telephone number(s), etc. We strongly encourage our customers to: 1) Have your walkways and driveways clear. 2) Have the room ready to receive your new merchandise. 3) Be personally available to inspect your merchandise with our delivery staff. Damage not noted at time of delivery will be considered as having occurred after delivery. Please contact customer service for changes to your address or phone number(s).
Will Call/Pick-up
Give us 24 hours notice and we’ll assist you with loading your item – then the ball is in your court. <hover for details>
- Will Call/Pick-Up
  We require up to 24 hours to properly prepare your merchandise for pick up. We are pleased to assist you in loading your merchandise. However, it is the customer’s responsibility to ensure that your goods are properly loaded and secured. For your protection and ours, please carefully inspect the merchandise you are picking up. We are not responsible for any product damage after leaving the premises. We do ask for a form of picture identification when you pick up your merchandise.
Convenient Credit
We offer credit through several national credit companies.
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- Convenient Credit
  Blacker’s is pleased to offer credit payment terms through national credit companies. All credit terms require approval by the credit company and are subject to that company’s policies. The consumer is required to make minimum monthly payments.
Warranties/Service Policy
Blacker’s warrants furniture for one year after original delivery date.
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- Warranties/Service Policy
  All warranties apply to the original purchaser and to merchandise that has been properly maintained and received normal use. With the exclusion of "as-is" merchandise, we warrant all furniture to be free from manufacturing defects for a period of one year from the original delivery date. During this period we will, at our option, repair or replace furniture containing any manufacturing defect. Blacker’s will adhere to the manufacturers’ warranties which extend beyond the one year period. Blacker’s reserves the right to inspect the furniture in your home and the right to decide the appropriate remedy. Appliance/Home Theater: All Appliance and Home Theater products are covered only by the manufacturers’ warranties. The purchase of an extended service policy or fabric protection plan will extend your warranty beyond the manufacturers’ warranty. Mattress: All mattress manufacturers’ warranties require the following: 1) The mattress set to be placed on a frame with a cross-center support. 2) The mattress law tag must be intact. 3) The mattress must be free from any stain and in sanitary condition. Body impressions up to 1 1/2" are considered normal and do not constitute a manufacturer's defect.